Things you'll want to know.
What's the shipping cost?
Don't worry about it, all unframed items are FREE of charge. Your order will arrive within 3 working days depending on where in Hong Kong you reside. Outlying islands may take 2 extra days.
What about custom framing?
Custom framing is the best way to showcase your new print. All frames are made by hand according to your specifications, right here in Central. Each takes app. 7 working days to complete. If you require your framed map by a specific date please ask for express service.
Do custom framed maps enjoy FREE Shipping?
They don't I'm afraid. Due to the fragile nature of custom framed maps we use a direct courier van to send them to your specified address. Depending on where you are located the delivery cost will be $100(HK), $150(KL) or $200(NT).
What if I prefer to pick-up?
Not a problem. Just swing by G/F, No. 15 Square Street between 11 - 19 any day of the week and grab your map. Coffee is on me.
Why do you need my phone number?
Simply because S.F. Express/LalaMove requires it to be able to deliver your order. If I'm delivering in person I don't really need it, unless I for some reason can't figure out where you live. So in either case it's a good thing.
Will you be spamming me on Whatsapp?
I try to treat others the way I would like to be treated myself. So spamming, or any form of direct marketing through Whatsapp is way too intrusive for my taste.
What about international orders?
Can do. Please email me firstname.lastname@example.org if you want to purchase from outside Hong Kong and we can discuss how to make it work.
Where do you ship from?
All orders are shipped from Hong Kong.
Does this mean my print will get stuck in customs and be subjected to import tax and VAT?
This is quite possible. If that should happen I'm afraid we won't be able to help. It's really a trade-off between trying to fly under the radar with a low declared value and having no effective insurance, or stating the true value and risking extra charges. If you would like a lower value and no insurance, please let us know in the notes when checking out.
Are they really as nice as they look?
They're better actually. It's difficult to show how lovely these products are in pictures, because the subtle print bleed that you can only get from silk screening doesn't show, and the texture of a jacquard woven towel can't be felt. If you want to see them IRL so to speak, please come by my shop, open every day 11 - 19.
What if I change my mind?
I'm from Sweden, and in Sweden you're allowed to change your mind. So if you for some reason need to return your order, please do so within 7 days for a full refund. This return policy is only valid if you purchased from www.tinyislandmaps.com. You are responsible for returning the order to:
squarestreet ltd. G/F, 15 Square Street, Sheung Wan
Note: Framed maps can not be returned or refunded.